WHAT ABOUT GENERAL USER SUPPORT:
If you think v-Library is revolutionary in its functions and features, wait till you experience our amazing support services.
We designed the system and know every area of its architecture inside out. We know what the future holds for upgrades and the direction being demanded by our users. Our growth is a testament of our amazing FIXED price all inclusive support fee with absolutely no hidden extras of fine print.
Modifications and tailoring is provided FREE of any cost to existing ASMS partners.
Our database and schema is totally open and access to it is free and easy.
As an ASMS partner you have full and free access to all the source codes to all the reports which are developed in Crystal Reports 2008 to empower and encourage you and your IT departments to further develop the reporting modules to your particular specific requirements.
As a v-Library ASMS partner you are guaranteed of a fixed cost support fee in your annual budget with no surprises or hidden cost annually.
This will greatly assist you with your annual budgeting and enable you to spend your finances on resources to grow your collection instead of an open cheque book on LMS support.
We do everything on a FIXED price basis with no hidden or fine print clauses. Please talk to us on any of the following services we offer:-
You can use our OSIS (On Site Installation & Support Services) for installation.
You can use our ASMS (Support & Maintenance Services) for on going support.
In conjunction with ASMS we also provide OSV (On Site Visits) as an Option.
Just like the open source model, our software is absolutely FREE of any license cost.
Unlike the open source model, our implementation and support services are definitely a fraction of what you would pay to implement an open source solution.
Unlike the open source model, all modifications, site specific tailoring as well as any new features or functions requiring development and implementation if definitely FREE to our ASMS partners.
The v-Library ASMS partner model is definitely more functional, cost effective, offers more independence and security from the authors of the software with the added benefit that you can choose an independent third party to support you if you choose.
In the open source model where the software is free (like v-Knowledge) there is no fixed price guarantees and you will find you are locked in with the third party vendor who implemented your system. Additionally if you check with other libraries who have implemented an open source LMS (especially over a 3 to 5 year period), you will be surprised at the enormous cost of implementation, on going support cost and dedicated third party lock-in.
If you are serious about open source, definitely also consider v-Library with one fundamental additional advantage, the ASMS Partner service from the authors of the software. You will not be disappointed with the cost, functionality and professional backup support.
We encourage you to exercise your prerogative. We stand behind our product and will only get involved with your site at your specific invitation. We offer you independence and autonomy when you use our software v-Library.

OSIS (ON SITE INSTALLATION AND SUPPORT)
We provide an optional service called OSIS (On Site Installation & SupporT).
This includes:-
Data Conversion
Installation on site for Live and Production environments.
Training on site to your IT and Library staff.
It is available to any user virtually anywhere on the globe. It is very detailed, time efficent and most importantly very cost effective. It is a service we provide. We use our own staff and don't employ third parties, consultants or sub contractors for these services. We know our staff and they know our product. We accept full responsibility for the work we do.
OSIS is a fixed price service and there are absolutely no idden or surprise costs.

ASMS (Support & Maintenance Services)
ASMS Support & Maintenance Service is an area we excel in. We pride ourselves on our track record over the last 15 years. This is definitely a very good option and it will surprise you how cost effective it really is. As authors and developers of v-Library, nobody else knows this product better! We can be contacted 24/7 by email, fax or phone on all issues relating to the installation, migration or the day to day running of v-Library.
All your calls for support are responded to in a very timely manner and most issues are usually resolved in the first call. If we have dial-in access to the server hosting v-Library then instead of forwarding you technotes to perform support functions, we dial-in and active or perform them on your behalf. There by relieving you of the responsibility and pressure of maintaining the IT backend. Additionally with ASMS, you can consider us as your Library's IT development department; we will write almost any additional modules or reports at absolutely no additional cost- now that's world class support services and more importantly at an ubelievable all inclusive realistic and justifiable FIXED cost. We believe library budgets should be spent on library resiources and not on IT and software development.
ASMS is available to any library almost anywhere on the globe. The world of the internet with dial-in access has made v-Library sites truly virutal for support.

Accessibility:
You have full and total access to the database engine and database schema. You have the total freedom to write your own modules and functions or engage any third parties to do your own enhancements. If you choose to use our cost effective global Support & Maintenance Services ASMS we will write almost any additional modules, functions or reports at absolutely no cost to you.
We also provide full access to all the source code to all reports to enable you to specifically alter any existing and future report or use existing reports as a base to write new reports. The report writer we choose to use is the easy to use world class 'Crystal Reports'. However you are absolutely free to choose your own favourite report writer to access the database engine.
We can install all upgrades free for your ASMS customers. These upgrades incorporate all enhancements and report requests received in the previous period. Upgrading is easy and not mandatory. It is however absolutely FREE so why not take on all upgrades. IF you use our cost effective global Support & Maintenance Services ASMS and you give us dial-in access to your server, we can schedule a mutually convenient date and time to do your upgrade remotely anywhere on the globe and it will be absolutely FREE.



		WHAT ABOUT GENERAL USER SUPPORT:
		If you think v-Library is revolutionary in its functions and features, wait till you experience our amazing support services. We designed the system and know every area of its architecture inside out. We know what the future holds for upgrades and the direction being demanded by our users. Our growth is a testament of our amazing FIXED price all inclusive support fee with absolutely no hidden extras of fine print. Modifications and tailoring is provided FREE of any cost to existing ASMS partners. Our database and schema is totally open and access to it is free and easy. As an ASMS partner you have full and free access to all the source codes to all the reports which are developed in Crystal Reports 2008 to empower and encourage you and your IT departments to further develop the reporting modules to your particular specific requirements. As a v-Library ASMS partner you are guaranteed of a fixed cost support fee in your annual budget with no surprises or hidden cost annually. This will greatly assist you with your annual budgeting and enable you to spend your finances on resources to grow your collection instead of an open cheque book on LMS support. We do everything on a FIXED price basis with no hidden or fine print clauses. Please talk to us on any of the following services we offer:- You can use our OSIS (On Site Installation & Support Services) for installation. You can use our ASMS (Support & Maintenance Services) for on going support. In conjunction with ASMS we also provide OSV (On Site Visits) as an Option. Just like the open source model, our software is absolutely FREE of any license cost. Unlike the open source model, our implementation and support services are definitely a fraction of what you would pay to implement an open source solution. Unlike the open source model, all modifications, site specific tailoring as well as any new features or functions requiring development and implementation if definitely FREE to our ASMS partners. The v-Library ASMS partner model is definitely more functional, cost effective, offers more independence and security from the authors of the software with the added benefit that you can choose an independent third party to support you if you choose. In the open source model where the software is free (like v-Knowledge) there is no fixed price guarantees and you will find you are locked in with the third party vendor who implemented your system. Additionally if you check with other libraries who have implemented an open source LMS (especially over a 3 to 5 year period), you will be surprised at the enormous cost of implementation, on going support cost and dedicated third party lock-in. If you are serious about open source, definitely also consider v-Library with one fundamental additional advantage, the ASMS Partner service from the authors of the software. You will not be disappointed with the cost, functionality and professional backup support. We encourage you to exercise your prerogative. We stand behind our product and will only get involved with your site at your specific invitation. We offer you independence and autonomy when you use our software v-Library.
		OSIS (ON SITE INSTALLATION AND SUPPORT)
		We provide an optional service called OSIS (On Site Installation & SupporT). This includes:- Data Conversion Installation on site for Live and Production environments. Training on site to your IT and Library staff. It is available to any user virtually anywhere on the globe. It is very detailed, time efficent and most importantly very cost effective. It is a service we provide. We use our own staff and don't employ third parties, consultants or sub contractors for these services. We know our staff and they know our product. We accept full responsibility for the work we do. OSIS is a fixed price service and there are absolutely no idden or surprise costs.
		ASMS (Support & Maintenance Services)
		ASMS Support & Maintenance Service is an area we excel in. We pride ourselves on our track record over the last 15 years. This is definitely a very good option and it will surprise you how cost effective it really is. As authors and developers of v-Library, nobody else knows this product better! We can be contacted 24/7 by email, fax or phone on all issues relating to the installation, migration or the day to day running of v-Library. All your calls for support are responded to in a very timely manner and most issues are usually resolved in the first call. If we have dial-in access to the server hosting v-Library then instead of forwarding you technotes to perform support functions, we dial-in and active or perform them on your behalf. There by relieving you of the responsibility and pressure of maintaining the IT backend. Additionally with ASMS, you can consider us as your Library's IT development department; we will write almost any additional modules or reports at absolutely no additional cost- now that's world class support services and more importantly at an ubelievable all inclusive realistic and justifiable FIXED cost. We believe library budgets should be spent on library resiources and not on IT and software development. ASMS is available to any library almost anywhere on the globe. The world of the internet with dial-in access has made v-Library sites truly virutal for support.
		Accessibility:
		You have full and total access to the database engine and database schema. You have the total freedom to write your own modules and functions or engage any third parties to do your own enhancements. If you choose to use our cost effective global Support & Maintenance Services ASMS we will write almost any additional modules, functions or reports at absolutely no cost to you. We also provide full access to all the source code to all reports to enable you to specifically alter any existing and future report or use existing reports as a base to write new reports. The report writer we choose to use is the easy to use world class 'Crystal Reports'. However you are absolutely free to choose your own favourite report writer to access the database engine. We can install all upgrades free for your ASMS customers. These upgrades incorporate all enhancements and report requests received in the previous period. Upgrading is easy and not mandatory. It is however absolutely FREE so why not take on all upgrades. IF you use our cost effective global Support & Maintenance Services ASMS and you give us dial-in access to your server, we can schedule a mutually convenient date and time to do your upgrade remotely anywhere on the globe and it will be absolutely FREE.