V-LIBRARY SERVICES

 

v-Library is an amazing organic product that has been evolving for more than 15 years. Its exhaustive functions and features are a testament to this fact. As the user base continues to grow and users continue to request enhancements, the product will continue to evolve.

No software product can be classified as 'complete' if there are no backup services on hand available to complete the picture.

In this day and age the concept of service is often misquoted or deliberately misrepresented to sell a product. Here at Functional Solutions where v-Library is absolutely FREE, 'service & support' is just part of our every day ethos.

We are proud of the outcome of our collaborations with professional librarians the world over and that's why we make v-Library FREE of any license or purchase cost to libraries.

To make sure you are up and running with v-Library in the shortest possible timeframe we provide a very high standard of support for Data Conversion, Installation and on going Support at unbelievable Fixed cost.

Talk to us about our implementation strategy and timeframes about a v-Library migration for your library. You will be pleasantly surprised with our strategy, timeframes and most importantly our cost.

We offer optional excellent services at FIXED cost for Installation, Data Conversion, Training, on going support, including site visits any where on the globe. Talk to us and be amazed.

All our services are quoted FIXED and up front with a guarantee of no surprises or hidden extras.We provide the following three services and users can choose what service or combination of services they want from us:

  1. OSIS. "On Site Installation & Support" <
  2. ASMS. "Annual Support & Maintenance Service"
  3. OSV. "On Site Visit" (this is provided as an extension of ASMS)

These services are definitely global in nature and provided at the physical location of your library anywhere on the globe.

We do not employ subcontractors or third parties to provide any of our services. All our services are provided by our highly trained knowledgeable staff  who are fully versed in our business ethos and definitely know our software having been involved in the development as well as working on our helpdesk.

Our users are provided with a full set of downloadable installation technotes as well as a quick start manuals. There is also an exhaustive set of online technotes through the help menu.
 

 

Please feel free to email us at support@librarysolutions.com.au and one of our staff will be happy to contact you to discuss the various optional services we provide.