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Service & Support |
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The
Functional Solutions Help Desk provides fast, friendly
assistance and understands the needs and pressures
that can be placed on librarians. Customers may place
unlimited calls via phone, fax or email and our experienced,
motivated, specialists and support staff, with extensive
working knowledge of library's and complex computer
systems, will focus on your issues.
Protection Our
support staff will contact your library representative
and move rapidly to resolve your concerns and issues.
Functional Solutions support staff may be contacted
using a myriad of methods including: freecall telephone
access, fax, email, customer support Help desk, or
via the electronic Functional Solution Centre.
FSCENTER
The Functional Solutions centre
(FSCENTRE)
is an electronic support section for approved clients
which provides extensive technical assistance and
information. Here Customers seeking assistance will
find FAQ's, email Q&A responses, tutorials, user
group assistance , release notes and many more resources.
View the FSCENTRE features.
RELEASES
Functional Solutions is continually developing and
evolving the features of the e-Library product. Responding
to user suggestions, each new version of the software
contains multiple augmentations and improvements which
are included as part of the customer support and service.
Contact
Contact us for
further information if you are considering a library
automation system for your establishment. |
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