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The
quality of our service and support is intrinsically
woven into our business philosophy.
When your library chooses a Functional
Solutions product it also chooses a guaranteed level
of service and support that is second to none. In
fact, rather than charging for our software, we simply
charge a moderate maintenance subscription which is
entirely optional after the first year. Principally,
our goal is to provide the finest software and our
incentive is to encourage maintenance subscription
renewals in subsequent years. By offering a sound
product and an unmatched level of service and support
we provide intelligent library automation systems
at a fraction of the cost of current competing models.
Implementation
Functional Solutions offers libraries
a designated project plan and a time efficient execution
plan. The implementation process consists of a project
coordination phase, on-site installation and training
and then on-going support. All this ensures that the
installation and the conversion of your data, from
your old system to e-Library, run smoothly, efficiently
and reduce system and staff down time.
Reconversions
If during the process of converting
your old system's data to e-Library there was a piece
of important data left out, please feel free to request
to have the desired data reconverted and a program
made to insert the data into your current e-Library
database. Remember, Functional Solutions guarantees
their data conversions for 1 year!
If your data conversion is more than 1 year old, then
we will still reconvert it for you. We may just need
to get another copy of your old system's data if it
is no longer in our files. So if some of your data
is missing, all is not lost. Learn more about reconversions.
Training
Functional Solutions provides training
with direct relevance to the library's own systems
and hardware environment thus ensuring that it is
uniquely geared to your needs. You can count upon
the Solutions Centre online 24 hr's free support service
with backup freecall telephone support and a guaranteed
response to your calls. Functional Solutions routinely
provides two free
training seminars a
year plus regular workshops at libraries and User
Group meetings nationally.
Subsequent training is available on the Online Solution
Centre and on-site training can be provided should
the need arise. Supplementary problem solving, training
material & documents are provided for in the online
electronic service and support.
Functional Solutions offers support via all the standard
channels. Should the need arise the support centre
provides for contact through email, fax, telephone,
or the web. Indeed there are no call limits, contacts
are unrestricted and technical staff are happy to
talk to you frequently.
FSCENTRE
The Functional Solutions online
solution centre is an
online electronic problem solving facility providing
all the relevant and important documentation, training
materials, FAQs, tutorials, release notes, and other
assistance to all your inquiries.
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